Sales and Returns Policy


Accepted Payments:

We accept VISA, Master Card, AMEX, Discover, wire transfer or Paypal. You can contact us at (334) 834-8530 for payment via credit card. For paypal payment please use the email address nicolemaleineantiques@gmail.com. Transaction will be canceled if no payment has been received within 72 hours from the date of the invoice. We will not consider an item sold unless a purchase order has been created.

International Payments are only accepted via wire transfer.

If it was agreed that the payment will be made by personal or business check, we will hold an item for five business days from the date of order. After this time, if the check has not been received, the item will be put back in inventory If the check arrives after the 5th day and the item is still available, then we will complete the transaction. If the piece is sold, we will write VOID on your check and mail it back to you. Item(s) paid by check will not be released for shipping for a ten days period from the date of deposit. 

Nicole Maleine Antiques, Inc offers a layaway plan only on items above a retail price of $1,000.00 before tax. An initial payment or down payment of minimum 25% of the total balance due is required to establish the layaway payment plan on the selected item(s). No partial pick-up or partial cancellations are permitted. Price adjustments will not be made after a layaway has been put in place. Layaway are not subject to cancellation and all amounts paid are nonrefundable if you fail to complete all payments in a timely manner as set out in the original agreement. A new layaway cannot be created if any payments on your other layaways are delinquent. Layaway with past-due scheduled payments of 30 days or more will be returned to our inventory and all prior payments will be forfeited. All layaways must be picked up at the time of final payment unless other advance arrangements are made for shipping. Shipping costs to be paid by Customer.

 

Please make and send your check to 

Nicole Maleine Antiques, Inc

3966 Atlanta Hwy Ste #204

Montgomery, AL, 36109

                                                                             

Shipping and Delivery:

Buyer pays for actual shipping, handling and insurance. Please contact us prior to purchasing for a shipping quote. We work with a variety of blanket wrap delivery companies providing in home delivery and setup as well other services such as crate and ship. We will normally obtain a quote for your purchase with one of the blanket wrap carriers that deliver antique furniture for us. If you have specific circumstances concerning your delivery quote, 2nd floor, 3rd floor no elevators, limited driveway access please let us know. Blanket wrap carriers normally pickup merchandise from us every 2 weeks. They then return to their depot and schedule delivery to you. Depending where you are in the US your delivery may take 3 to 4 weeks from time of pick up by the shipper. If you are in a remote area or an area not on a active route it may take longer. Weather and holidays will extend delivery times. We look for the best rates for your delivery but they also are not expedited services. Once your item is picked up by the carrier we will contact you via your direct email address with notice of pickup as well as their contact information and specific details concerning your delivery. They will contact you to schedule your delivery but you are free to contact them to discuss your delivery details. We do not schedule your delivery so please communicate with the delivery company to discuss your delivery. We encourage you to work out the details of your delivery with the delivery company. We also encourage you to be available for your delivery. Very much like US Mail, UPS or Federal Express deliveries are based on their schedule. Routes are built for regional deliveries. If you are not available when the delivery company is in your area your item will be returned to their depot for rescheduling. This of course will extend your delivery time. If these details or the delivery quote and service do no meet your schedule you are free to contact your own delivery company and we encourage you to do so. If you would like quotes for expedited delivery please give us a call or email us and we will provide you names of other companies providing service. Nicole Maleine Antiques, Inc does not pack inventory items. We do not get any commission from any shipping companies nor do we receive any special treatment. Nicole Maleine Antiques, Inc will not be responsible for any damage or delay in delivery caused by the shipper or in the case of international shipping, custom in the destination country. Please note for international deliveries the buyer is responsible of any import taxes, customs duties and fees levied by the destination country. 


Return Policy:

We're certain you'll be happy with your merchandise. We take extra care to fully describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please email us before placing your order. If you are not satisfied with the item you purchased, please email us within 2 days of receipt of the order. The item must be returned via the original carrier (unless agreed otherwise in writing), in its original packaging, insured (if available) for its purchased price, and must be received in the same condition as when it was shipped to you. We recommend you use delivery tracking and get a delivery receipt. The buyer pays for return shipping and insurance, unless agreed otherwise. After we inspect the returned item is as originally sent, we will issue a full refund within 3 days. Item sold at 50% discount or more from its original price is not eligible for return. We do not accept return for international transaction. 


Damaged Item Procedure: 

Please do not return items damaged in shipment, as doing so will void the shipping insurance. Damage claims can only be made on items shipped with insurance. Nicole Maleine Antiques, Inc requires that all shipments be insured unless declined by the buyer. To begin the process, please contact the shop owner and alert them to the damage. Nicole Maleine Antiques, Inc will start the claim on your behalf and provide the necessary information to the carrier. Be sure to retain all original packaging as well as all pieces of the damaged item, as the shipping agent will request to examine them.



Thank You for your business.

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